Our data center is located in a multi-tenant Carrier Exchange Building in Silicon Valley, better known as the MAE-West building, which houses major carriers and Tier-1 IP Backbone providers. The building is connected to major internet peering points (MAE-West, MAE-East, PAIX, Equinix, AADS, NYIIX) with redundant OC-48 connections. Our IP transit comprises of major carriers including MCI/UUNet, Above.NET, Time Warner, etc. We are connected to each of our upstream IP transit providers via Gigabit fiber backbone; the data center has a Gigabit Ethernet primary backbone, each server is connected to the backbone via a fully switched Ethernet port.

The entire data center building is a secure, controlled access facility with 24x7x365 manned Security. The facility is secured with Card Key Access System, 24-hour Video Monitoring System with cameras installed in key locations to cover all accessible data center floor space. In addition to the floor access security, all server hardware is locked in highly secure steel cages..

The entire Data Center floor has Industrial grade, redundant 30 Ton Liebert HVAC system with zone based temperature monitoring and an micro particle air filtration system.

The power system in the Data Center provides industrial grade, conditioned, multi-grid, redundant power, designed to run the entire data center without interruption. The Data center is powered by two independent Power Grids, separate redundant UPS Systems for each power grid, and separate Diesel generators for secondary backup. In case of a power outage, the generators can power the entire data center for up to 24 hours with the fuel onsite.

RaptorHost ™ guarantees our web servers will be available 99.90% of the time in any given month. If an unplanned outage occurs for more then 15 consecutive minutes we will refund the customer 50% of the base monthly hosting fee. In the event the outage should continue for more then 40mins we will refund 100% of the customer's base monthly hosting fee.

RaptorHost ™ will not be held responsible for network outages including, but not limited to, equipment not operated by RaptorHost, Internet and backbone failures or congestion, DOS "denial of service" attacks, or malfunctioning scripts installed or modified by the customer. This guarantee also excludes outages caused by Acts of God or War.

Refunds are limited to one refund per month and are not to exceed one month's of standard recurring hosting fees and does not include any overages or setup fees.

RaptorHost ™ will credit the refund to the hosting account upon request by the customer and confirmation of the service outage by a RaptorHost Engineer. Refund requests must be made within 30days from the date of the service outage to qualify.